The list shows exactly the ad accounts your connected Meta profile has full access to. If an account is missing, the logged-in Facebook user does not have full access to it.
There are four ways to resolve this:
1. Get full control yourself
Ask a Business Manager admin or your agency to grant you full control over the ad account, then connect it yourself. If you have access to your business manager, verify the ad account is listed and you have full permissions: Meta Business Suite - Ad Accounts
2. Have the right person connect it.
Invite whoever has full access to the ad account (often someone at your agency) to The Cirqle and let them complete the connection flow.
3. Approve an access request from The Cirqle.
Share your Ad Account ID with our team, we send an access request, and you or your agency approve it in Business Manager. We then complete the connection.
4. Add The Cirqle as a partner.
In Business Settings > Ad Accounts > Assign Partners, add The Cirqle using our Business ID. Use our businessId: 343623892989675. After you have added us as a partner, also share your Meta Ad Account ID with our team via the chat, so we can complete the connection.
