The 1 inbox is your direct chat with each contracted creator, inside the platform and per campaign. Use it for everything after contracting: shipping updates, content questions, and feedback context. Keeping communication in the 1 inbox keeps a record tied to the campaign and means nothing gets lost in email. Aim to reply within a working day; creators waiting on a brand response is one of the most common causes of campaign delay.
Opening a chat marks its messages as read, and there is no option to mark a chat as unread again. Chats with messages you have not read yet show a dot in the list, and the number next to 1-Inbox in the main menu counts them.
Each chat also shows short activity lines for that contract, such as Contract signed, Product shipped, Due date change requested, a reminder we sent the creator, or a deliverable that was uploaded, approved or posted. Only you see them, not the creator. Hover a line for details, and click one that names a deliverable to open it. Click Due date change requested to review the request.
When two or more activity lines land on the same day, they fold into one summary line, such as 5 reminders sent and 2 content updates. Click the summary to see each line, and click it again to fold them. A message in the chat ends a summary, so messages are never folded away.